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Quicken Extortion

Quicken critical service alert

Apparently Intuit has found a good way to get Quicken customers to upgrade to the latest version – extortion. Bloating the software with new features is no longer enough to get customers to upgrade, so instead they effectively disable the software by taking away critical features, such as the ability to download transactions and balances from your financial institutions.

I recently received the email shown below that my Quicken 2010 software was expiring and “critical services” will be discontinued. I can understand canceling support and help for an older piece of software, but downloading your financial information is a major part of using Quicken. It’s like a car company trying to get you to buy a new car by taking away your power steering after three years.

Planned obsolescence is pretty common, but it’s usually achieved these days by putting out a better product that makes the product you own pale in comparison. Quicken 2010 works just fine, and the 2013 version doesn’t seem to offer anything new and worthwhile. On Amazon, it gets an average of 2.8 stars out of 5, with most reviewers giving it one star.

If feature bloat no longer does the trick, how do they get people to upgrade? Extortion and monopolizing the personal finance software market. Maybe it’s time to use something else instead. Microsoft Money? Oh yeah, that’s gone now. Mint.com maybe? Sounds good, but guess who owns Mint now? Intuit.

Oh well, I guess all I can do is give in and upgrade to 2013. At least I’ll get a $20 off coupon and free shipping. How considerate!

Quicken2013

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4 Comments Post a comment
  1. robtannen #

    Jim – I have been a Quicken user for >10 years and experience the same. I usually hold out with the version I have as long as I can, but it seems like they are making the intervals shorter. I think GPS sellers have a similar issue – hard to sell something that’s incrementally changed year over year.

    March 12, 2013
  2. Brian #

    I can’t figure out why a class-action lawsuit has not been brought against Intuit yet. Their software connects directly to my bank – it does not go through Intuit servers or any other service provided by Intuit – so I don’t understand how Intuit can arbitrarily (or legally) make that part of their software non-functional after a period of time. That is like saying the brakes on your car will stop working after three years unless you buy a new car from the company. Sign me up for the lawsuit!

    April 8, 2013
  3. I agree with Brian. I don’t see how it is legal to do what they are doing that requires you to buy a new product every few years when you are FINALLY happy with your current product. I just bought 2013 and did all the upgrades to RV 12 and it still has bugs. It deletes all your reports and they have to be recreated. No solution is offered.

    Joan

    October 21, 2013
  4. messed up intuit user #

    Read the EULA (shrink wrap license agreement). They exclude class-action lawsuits and their discontinuation policy from lawsuits. This is why they have never been sued. They are absolute garbage as a company and have no morals. But they have good lawyers. The different versions are cosmetic changes.

    February 1, 2014

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