With everything going on now with COVID-19, remote user research is the only type of research we’ll be able to safely do for the near future. In-person research, in which you need to sit close enough to interview a participant and observe what they’re doing, doesn’t really work with social distancing. At the same time, some people have questioned whether it makes sense to continue performing user research during such unusual times. Aren’t participants going to act differently, won’t that affect the results, and should we ask them to participate in user research at a time like this?
In my latest article on UXmatters, Remote User Research: The Time is Now, I discuss how to adapt to conducting all of your user research remotely and discuss whether it makes sense to continue conducting user research during this unusual time in our history.