What’s so scary about user research? A lot, if you’re a semi-neurotic researcher. Since it’s the Halloween season, in my latest UXmatters article, I delve into some of the scariest aspects of user research, including:
- What if I fail?
- Can I learn something new?
- What if we recruit really bad participants?
- What if the research plan doesn’t work?
- What if there’s not enough time to get through everything?
- What if something goes wrong?
- What if we don’t discover anything important?
- How am I going to analyze all this data?
- How can I present all of this?
But never fear! I also provide advice about how to overcome these fears. Check it out: Fears About User Research.
I’ve heard a lot of bad ideas for user research over the years. Most of these have come from people trying to get around the time, cost, and effort of user research. I write about these in my latest UXmatters article, The Worst Ideas I’ve Heard for User Research. I discuss:
- Management trying to offshore UX work
- Management thinking that anyone off the street could moderate a usability test
- Using your own employees as research participants, because you can’t get the actual users
- Clients wanting to conceal their identities to participants
- Making research sessions too formal and uncomfortable by reading the opening instructions off a card
- A field study participant deciding to move the session to a conference room
- A participant changing an individual session into a group session with coworkers
- Teams thinking that they can save time by skipping the research report
Luckily all these bad ideas failed, but we can learn from them. Check out more in the article at UXmatters.
“innovatiebroedplaats” by verbeeldingskr8 is licensed under CC BY-NC-SA 2.0
It happens to every user researcher at some point. You’re supposed to conduct user research sessions, and you get sick. Sometimes you know in advance. Other times it happens during the sessions. Either way, it’s usually too late to do anything about it.
So much goes into planning, recruiting, and scheduling user research sessions that by the time they’re set, they must happen. And usually the only person who knows enough to conduct the research is the researcher him or herself. So, often there’s nothing else to do but suck it up and conduct the research while sick.
However, there are things that you can do to prepare for the chance that you’ll be sick, and there are ways to minimize the effects. In my latest UXmatters article, The Show Must Go On, I provide advice about how to prepare for the eventuality of being sick, to avoid getting sick, and how to conduct research when you are sick.
Read: The Show Must Go On
“Relief is on the way” by kylestern is licensed under CC BY-NC-ND 2.0
User research can sound easy. You talk to people and watch what they do. Sounds easy, right? But if you’ve ever conducted user research, you know that it’s a lot more complicated and difficult than that. And it’s easy to make mistakes. Even veteran researchers still make mistakes from time to time.
In my latest article on UXmatters, I’ve compiled the list of mistakes that I’ve encountered, and made, over the last 18 years of user research:
The Biggest Mistakes in User Research, Part 1
The Biggest Mistakes in User Research, Part 2
Scoping a project’s user-research phase is a classic Catch-22 situation. Before the project begins, you have to plan the user research activities and the time involved, but you rarely have enough information to make these decisions until after the project begins. In my latest article on UXmatters, I discuss some of the problems you may encounter when trying to scope user research, and I provide advice about how to make scoping more accurate.
Check it out: Scoping User Research
In user research, we primarily do two things – observe people and ask questions. Ideally, we want to observe people’s natural behavior, without having our presence influence what they do.
Observation sounds deceptively simple. You sit and watch what people do. It seems like anyone can do that. But to get the most value out of observation, there’s more to it than passively looking and listening.
In my latest UXmatters article, I examine what observation involves, the different types of observation methods, and explore a more rarely used method in UX research – naturalistic observation. The Role of Observation in User Research
Image courtesy of: You Belong in Longmont
As UX researchers, we tend to focus more time on explaining our findings than in providing our recommendations. Yet, however well we explain the findings and recommendations, there comes a time when we’re not present, and the people who have to implement the recommended changes have to rely on the written recommendations and what they remember from your explanation. So it’s very important to ensure that your UX recommendations are understandable, concise, specific, believable, authoritative, actionable, feasible, flexible, prioritized, and easy to review. I provide advice on how to provide better recommendations in my latest article on UXmatters:
Providing Better UX Recommendations